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Returns, Exchanges, + Policies
We can refund or exchange any hair that is rolled up with the elastic bands still around the wefts.
Returns/exchanges must be made within 10 days of delivery. Refunds can be given to the original payment method once the hair is returned to us, minus a 10% restocking fee.
We cannot refund, replace, or exchange hair that has been chemically altered (colored, toned, rooted, permed).
Once packages are sent out, any delays in shipping are beyond our control and we cannot refund shipping costs. Kindly consider a few extra days in shipment time.
To report any quality issues with your hair, please send an email to support@weftsandwaves.com including your order number and the specific wefts that are affected. We handle each case individually and will decide on the appropriate solution, but please note that refunds are not available.
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